1. Information We Collect
When you use SakanFix, we may collect the following types of information:
- Personal Identifiers: Full name, email address, phone number, WhatsApp number, and any other contact details you voluntarily provide.
- Business & Professional Data: Company name, primary service category, trade license details, years of experience, service radius, portfolio links, and business description (for service providers).
- Usage Data: IP address, browser type, pages visited, time spent, and referring URLs to improve our platform.
- Communication Data: Messages, inquiries, and any correspondence through contact forms or email.
We collect information directly from you (e.g., when you fill out the provider registration or contact form) and automatically through cookies and similar technologies.
2. How We Use Your Information
SakanFix uses your data for the following purposes:
- To provide, operate, and improve our home services platform and match customers with verified professionals.
- To process registrations for service providers and assess eligibility to join SakanFix.
- To respond to your inquiries, customer support requests, or feedback.
- To send service-related updates, onboarding information, and promotional communications (with your consent where required).
- To ensure platform security, detect fraud, and comply with legal obligations.
- To analyze trends and enhance user experience across the UAE.
3. Legal Basis for Processing (for EEA & UK users)
Where applicable, our lawful bases include: your consent (e.g., for marketing), performance of a contract (e.g., provider registration), compliance with legal obligations, and legitimate interests (e.g., improving our services).
4. Sharing & Disclosure
We do not sell your personal information. However, we may share data with:
- Service Providers: Trusted third-party vendors (e.g., hosting, analytics, email delivery) that help us operate SakanFix, subject to confidentiality agreements.
- Legal Authorities: If required by law, court order, or to protect the rights, property, or safety of SakanFix, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
If you are a service provider, certain business information (name, service categories, description) will be displayed publicly on our platform to facilitate connections with customers.
5. Cookies & Tracking Technologies
We use cookies, pixels, and local storage to enhance functionality, remember preferences, and gather analytics. You can control cookie settings via your browser; however, disabling cookies may affect some features. Essential cookies cannot be disabled as they are necessary for core site operations.
We may use Google Analytics or similar tools to understand website traffic — these services process data according to their own privacy policies.
6. Data Security & Retention
SakanFix implements industry-standard security measures (encryption, access controls, secure servers) to protect your information from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure. We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., for legal claims, tax regulations).
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Restrict or object to certain processing activities.
- Withdraw consent at any time (without affecting previous lawful processing).
- Data portability and lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at privacy@sakanfix.com or via the contact details below. We will respond within 30 days.
8. Children’s Privacy
SakanFix is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us immediately so we can delete it.
9. Third-Party Links
Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for the privacy practices of third parties; please review their policies before providing any information.
10. International Data Transfers
SakanFix operates primarily in the United Arab Emirates. If you are accessing our site from outside the UAE, please be aware that your data may be transferred to and stored on servers located in the UAE or other jurisdictions where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this page occasionally. Material changes will be notified via a banner or email where feasible.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@sakanfix.com or support@sakanfix.com
- Phone: +971 55 519 9699
- Address: SakanFix, Dubai Digital Park, United Arab Emirates
Our Data Protection Officer (DPO) is available for privacy-related inquiries. We aim to address all requests promptly and transparently.
✅ By using SakanFix, you acknowledge that you have read and understood this Privacy Policy. Your trust matters — we are committed to safeguarding your information and building a transparent home services ecosystem.